Terms and conditions

25.) Under this Contract, the Client receives legal warranty for conformity issues per Chapter VI, Law 449/2003 regarding selling products and associated warranties, as well as per all rights and warranties made in favor of consumers by Emergency Ordinance 34/2014 regarding consumer rights under contracts with professionals and amending and supplementing certain legal acts.
26.) The warranty granted by this Contract covers Products purchased from Contemporia S.R.L.
27.) The Seller becomes liable if nonconformity arises within 3 years from Product delivery.
28.) The Client is granted the following rights during the warranty period:
a) the right to receive Products that comply with the technical specifications included in the
Contract and the Order.
b) the right to have the Products repaired or replaced to restore conformity, without further costs, based on the Client’s option, except if the Client’s request is impossible or disproportionate.
c) the right to have the Product repaired or replaced if the situation requires it, according to conditions expressly provided by the law.
d) the right to be protected against the risk of purchasing a Product or a Service that might put their life, health, or security in danger or that might affect their legitimate rights and interests.
e) the right to be informed in a complete, correct, and accurate manner regarding the essential features of the products and services, to make a decision that corresponds with their needs to the fullest extent, as well as to be educated as Clients. To this purpose, before submitting any order, the Clients can request additional information by contacting us at +40 746 175 826 (Monday through Friday, 9 am – 4 pm), at bijuterie@contemporia.ro or through the contact form at www.contemporia.ro/contact.
f) During the warranty period, the Client receives a series of free after-sales services, including rhodium replating, cleaning, increasing or decreasing the size (if the pieces are suitable for such alterations).
g) Shipping the jewelry for retouches, claims or repairs should be made by a courier to Bucharest, 9 Dumitru Pera, district 6. These services are assumed and fulfilled within 14 working days from the receipt of the products. The Client is responsible for paying the transport and insurance for the Products.

29. h) All changes will be carried out only if such changes do not risk affecting the resistance or the jewelry model.
    i) Shipping the jewelry for retouches or if the Client decided against purchase has to be preceded by a written notification regarding the intent. We reserve the right not to accept return packages without prior written notice.
    ) The Rights granted to the Client under this warranty will be exercised provided the Client notifies CONTEMPORIA SRL regarding the lack of conformity/deficiencies within 2 months of observing them. Legal warranty for conformity granted to the Client by this Contract does not exclude legal warranty against hidden vices based on the Civil Code provisions.
30. The Rights granted to the Client under this warranty will be exercised provided the Client notifies CONTEMPORIA SRL regarding the lack of conformity/deficiencies within 2 months of observing them. Legal warranty for conformity granted to the Client by this Contract does not exclude legal warranty against hidden vices based on the Civil Code provisions.
31. To exercise the rights granted by the contractual warranty, the Client has to submit the Warranty Certificate received upon purchase with any claim or repair request.
32. Causes leading to the annulment of warranty The Client can lose the warranty granted by this Contract if they act/fail to act as follows:
    a) Failing to follow the instructions regarding the use and care of the purchased Product, as they are included in the Contract.
    b) Performing repairs/alterations on the purchased Products by the Client or by unauthorized third parties or in workshops, other than those of the Seller, as noted in this Contract.
    c) CONTEMPORIA SRL does not take responsibility for problems arising from mechanical factors
    d) Losing the warranty certificate.
    e) Failing to notify the Seller regarding the deficiencies/conformity issues noticed about the purchased Products within 2 months from the purchase date.
33. Use and care instructions
    Defects arising from failure to observe the instructions below will lead to the annulment of warranty:
    a) When you are not wearing the pieces, safeguard them in their box, a special jewelry box, or a soft fabric pouch.
    b) Do not wear the pieces when cooking, doing dishes/laundry, taking a bath, or swimming in the pool.
    c) Take off necklaces, earrings, chains, hollow or low flexibility bracelets before going to bed; they can be deformed or broken during sleep.
    d) Do not wear hollow jewelry in circumstances where you could hit them: once bent, they cannot be returned to their initial shape.
34. e) The rhodium is the layer applied on white gold to ensure better shine. The resistance and shine of rhodium can last for a lifetime or just for a short period, depending on how the jewelry is work and cared for, as well as on the chemical reactions with a specific person. Avoid using rhodium-plated jewelry in water, and during housework, there is a risk the
    rhodium layer will lose some of its intensity. Make sure you avoid contact between rhodium-plated jewelry and cosmetics, especially those containing talc powder.
    f) Protect your jewelry from dust, perfume moist and hair spray.
    g) Make sure you avoid contact between your jewelry and acid solutions, and motor oil.
    h) Do not try to clean the stone settings with needles or other sharp objects that might deteriorate the stone or the setting.
    i) Pay special attention to pearl jewelry since the setting cannot withstand mechanical shocks. Also, make sure you avoid contact between pearl jewelry and water.