Frequently Asked Questions

  1. How do I order?
  2. Delivery
  3. Payment
  4. Wedding bands
  5. Custom jewelry and one of a kind pieces

 

How do I order?

Search for the product you want, either by using the search field or browsing the menu categories.

Add the desired products to your shopping cart by using “Add to cart”. In the case of some jewelry pieces, you have to select one or more characteristics, such as ring size, stone, type of metal, etc.

You can add several products to your cart from different categories.

You can check your order in the “Cart items” section. Here is where you can add discount or voucher codes. Click on “Continue to checkout”.

Fill in the billing and delivery information on the “Checkout” page. Select the payment method and click on “Send order” to finish your purchase.

If you chose online payment, you would be redirected to the MobilPay secure payment platform.

You will receive all the order details in a confirmation email.

If you choose bank transfer, we will send the invoice by email, together with all the necessary information for payment.

 

  • What are the payment methods you accept?

 

Payment on delivery

Card: Accepted cards: Maestro/VISA/Mastercard.
The transfer of bank details and personal information is completely secured.

Virament bancar: După plasarea comenzii, vei primi prin email factura cu toate detaliile de plată.

Gift voucher: If you have one or more Contemporia gift vouchers, you can use them to pay for the order placed on our website, in part or whole.

In installments, with cards issued by Credit Europe Bank, Banca Transilvania, Garanti Bank, Alpha Bank, BRD Finance.

 

  • Does the price include gift packaging?

 

Indeed it does. The jewelry is offered in a safekeeping box, a gift bag, and an authenticity certificate, stating the material’s quality and confirming they were created in the Contemporia studio.

 

  • Do products have an authenticity and warranty certificate?

 

Yes. The jewelry is accompanied by an authenticity certificate, stating the material’s quality and confirming they were created in the Contemporia studio.

The warranty for precious metal jewelry is 3 years for any non-conformity issue at the moment of the sale.

 

  • How can I find out more information about the product?

 

If you want to know more about a product, you can reach us at +40 746 175 826 or by email: bijuterie@contemporia.ro

 

  • Do you offer a warranty for the products you sell?

 

The warranty for precious metal jewelry is 3 years for any non-conformity issue at the moment of the sale.

 

  • Can I exchange a product?

 

Yes, you can exchange a product within 14 days of purchase, except for customized pieces (for example, engraved pieces, different stones than the product available on our website, a custom jewelry piece made to order, etc.).

 

  • If the ring size is not correct, can it be altered?

 

It depends on the ring. Many of our rings can be altered in terms of size. To be extra sure, please contact us before placing an order at +40 746 175 826 or by email: hello@contemporia.ro

 

  • How can I return a Contemporia product I ordered online?

 

If the product you purchased online does not meet your requirements, you can return it within 14 days from receipt, together with the warranty certificate.

By product, we mean both the jewelry and the box.

You do not have to return the product in its original shipping packaging (cardboard box, plastic envelope, etc.). However, make sure the product is shipped safely.

Jewelry created based on your specifications or highly customized pieces cannot be returned according to current regulations.

Jewelry that has been worn or showing signs of of wear cannot be returned.

 

  • Do you engrave jewelry?

 

It depends on the model and the size of the jewelry. If you want to engrave your jewelry piece, kindly contact us at +40 746 175 826 or by email hello@contemporia.ro, and we can provide you further information.

 

  • Can I order online by paying in gold?

 

We receive gold as payment only for wedding bands orders.

You have to bring the gold to our studio in Bucharest, where we will analyze it, weigh it, and fill in a release and receipt report.

We only accept the weight of the wedding bands + 20% processing loss The gold price depends on the stock market price and the exchange rate.

 

  • Do you create custom jewelry?

 

Yes. We enjoy working on custom jewelry and pieces we envision together.

We do not work on pieces created based on image references.

 

  • What metals do you use?

 

The alloys we use in our jewelry are: 14K and 18K white, yellow and rose gold, 925 silver. These comply with international standards. Moreover, all our pieces are analyzed and hallmarked by Office for Precious Metals, Gemstones, and Process Kimberley within ANPC, the national body charged with protecting customers, according to Authorization Certificate 0009020 from 4/29/2014.

For select pieces of Contemporia jewelry, especially those in the ART category, we also use alternative materials, such as wood, plastic, brass, and copper. All information regarding materials used is included on the product description page.

We do not work with platinum, titanium, and stainless steel.

Delivery

 

  • How do you deliver your products?
  • How much does the transport cost?

 

Bucharest: Sinapseria fast bike delivery, within 24 hours, Monday to Friday, 18 lei

Romania: TNT, Monday to Friday, 20 lei and 25 lei for payment on delivery

Payment on delivery is available for orders up to 700 lei.

Deliveries to some towns located at a significant distance from a city might incur an additional transport fee . If this is the case, we will confirm with you by phone or email before sending the order.

International: DHL, within 48-72 hours, Monday to Friday, check the specific delivery fee for your country in the table below:

Area Countries Fee
1 Austria (AT), Bulgaria (BG), Germany (DE), Greece (GR), Hungary (HU) 61 lei
2 Belgium (BE), Czech Republic (CZ), France (FR), Italy (IT), Luxembourg (LU), Monaco (MC), Holland (NL), Poland (PL), Slovakia (SK), Slovenia (SI), United Kingdom (GB), Vatican City (VA) 63 lei
3 Cyprus (CY), Denmark (DK), Estonia (EE), Finland (FI), Ireland (Rep) (IE), Latvia (LV), Lithuania (LT), Malta (MT), Portugal (PT), Spain (ES), Sweden (SE) 67 lei
4 Albania (AL), Andorra (AD), Bosnia/Herzegovina (BA), Switzerland (CH), Gibraltar (GI), Guernsey (Channel Islands) (GG), Island (IS), Israel (IL), Jersey (Channel Islands) (JE), Kosovo (KV), Liechtenstein (LI), Macedonia (Rep) (MK), Moldova (Rep.) (MD), Montenegro (ME), Norway (NO), San Marino (SM), Serbia (RS), Turkey (TR) 103 lei
5 5 Canada (CA), Mexico (MX), United States of America (US) 121 lei
6, 7 Saudi Arabia (SA), Armenia (AM), Azerbaijan (AZ), Bahrein (BH), Belarus (BY), China (CN), Korea (South) (KR), Egypt (EG), United Arab Emirates (AE), Philippines (PH), Georgia (GE), Hong Kong (HK), Indonesia (ID), Jordan (JO), Iraq (IQ), Iran (IR), Japan (JP), Kazakhstan (KZ), Kirgizstan (KG), Kuwait (KW), Lebanon (LB), Malaysia (MY), Oman (OM), Qatar (QA), Singapore (SG), Syria (SY), Taiwan (TW), Tajikistan (TJ), Thailand (TH), Uzbekistan (UZ), Vietnam (VN), Yemen (YE) 125 lei
8 Afghanistan (AF), Central Africa (Rep) (CF), South Africa (ZA), Algeria (DZ), Angola (AO), Anguilla (AI), Antigua (AG), Argentina (AR), Aruba (AW), Australia (AU), Bahamas (BS), Bangladesh (BD), Barbados (BB), Belize (BZ), Benin (BJ), Bermuda (BM), Bhutan (BT), Bolivia (BO), Bonaire (XB), Botswana (BW), Brazil (BR), Brunei (BN), Burkina Faso (BF), Burundi (BI), Cambogia (KH), Cameron (CM), Cap Verde (CV), Chile (CL), Ciad (TD), Ivory Coast (CI), Colombia (CO), Comoros (KM), Mariana Islands (MP), Congo (Democrat Rep.) (CD), Congo (Zair) (CG), Korea (Rep) (KP), Costa Rica (CR), Cuba (CU), Curacao (XC), Djibouti (DJ), Dominica (DM), Ecuador (EC), El Salvador (SV), Eritrea (ER), Ethiopia (ET), Russian federations (RU), Fiji (FJ), Gabon (GA), Gambia (GM), Ghana (GH), Grenada (GD), Greenland (GL), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guinea (Rep.) (GN), Guinea Bissau (GW), Equatorial Guinea (GQ), British Guiana (GY), French Guiana (GF), Haiti (HT), Honduras (Rep.) (HN), India (IN), Canary Islands (IC), Cayman Islands (KY), Cook Islands (CK), Falkland Islands (FK), Faroe Islands (FO), Marshall Islands (MH), Niue Islands (NU), Reunion Islands (RE), Solomon Islands (SB), Turks & Caicos Islands (TC), Virgin Islands (US) (VI), Virgin Islands (British) (VG), Jamaica (JM), Kenia (KE), Kiribati (Rep.) (KI), Laos (LA), Lesotho (LS), Liberia (LR), Libya (LY), Macau (MO), Madagascar (MG), Malawi (MW), Maldives (MV), Mali (ML), Maroc (MA), Martinica (MQ), Mauritania (MR), Mauritius (MU), Mayotte (YT), Micronesia (FM), Mongolia (MN), Montserrat (MS), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nauru (Rep.) (NR), Nepal (NP), Nevis (XN), Nicaragua (NI), Niger (NE), Nigeria (NG), New Caledonia (NC), New Zeeland (NZ), Pakistan (PK), Palau (PW), Panama (PA), Papua New Guinee (PG), Paraguay (PY), Peru (PE), Puerto Rico (PR), Dominican Republic (DO), Rwanda (RW), Saint Helena (SH), Samoa (West Samoa) (WS), American Samoa (AS), Sao Tome & Principe (ST), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Somalia (SO), Somaliland (Rep.) (XS), Sri Lanka (LK), St Barthelemy (XY), St. Eustatius (XE), St. Kitts (KN), St. Lucia (LC), St. Maarten (XM), St. Vincent (VC), Sudan (SD), Sudan (South) (SS), Suriname (SR), Swaziland (SZ), Tahiti (PF), Tanzania (TZ), East Timor (TL), Togo (TG), Tonga (TO), Trinidad & Tobago (TT), Tunisia (TN), Tuvalu (TV), Ukraine (UA), Uganda (UG), Uruguay (UY), Vanuatu (VU), Venezuela (VE), Zambia (ZM), Zimbabwe (ZW) 151 lei

 

  • What is the delivery window for a product?

 

Contemporia jewelry is made to order in our workshop.

We start working as soon as we get your order. Please allow 15 working days for production.

For wedding bands and engagement rings, please allow a maximum of 25 working days for production.. This production timeline can sometimes extend during busy times (such as December).

If you are in urgent need of a piece or you want to know the exact delivery date, kindly contact us by phone (+40 746 175 826) or by email at hello@contemporia.ro.

 

  • Do you ship outside Romania?

 

We do. We ship by DHLwithin 48-72 hours, Monday to Friday. Please check the specific delivery fee for your country in the table above:

 

  • Who pays for return shipment?

 

Return shipment costs are the responsibility of the client.

 

  • Is shipment free of charge for an exchange product?

 

In the case of changing/altering a product, shipment costs are the responsibility of the client.

 

  • Where do I need to send/bring a product for repair?

 

For repairs, please ship the product to the address below: Bucharest, 9, Dumitru Pera, District 6, 060138, phone number +40 746 175 826. If you want to bring the product yourself, please call us to schedule a meeting.

Payment

 

  • What are the payment methods you accept?

 

Payment on delivery

Card: Accepted cards: Maestro/VISA/Mastercard.
The transfer of bank details and personal information is completely secured.

Virament bancar: După plasarea comenzii, vei primi prin email factura cu toate detaliile de plată.

Gift voucher: If you have one or more Contemporia gift vouchers, you can use them to pay for the order placed on our website, in part or whole.

In installments, with cards issued by Credit Europe Bank, Banca Transilvania, Garanti Bank, Alpha Bank, BRD Finance.

 

  • Are the prices on your website final?

 

Yes, the prices on our website are final.

 

  • How will I get my money back if I return a product I ordered online?

 

If you return a product ordered online, the price you paid for the jewelry will be transferred into your account after receiving and evaluating the product.

 

  • Does the price include gift packaging?

 

Indeed it does. The jewelry is offered in a safekeeping box, a gift bag, and an authenticity certificate, stating the material’s quality and confirming they were created in the Contemporia studio.

Wedding bands

 

  • How can I order a pair of wedding bands?

 

If you want to order a pair of wedding bands from us, you can do so online, or you can visit our studio with an appointment in advance.

To set up a meeting, please contact us by phone at +40 746 175 826 or by email hello@contemporia.ro .

If you cannot visit us, we can decide on the details by phone and email.

We will send you a contract and a purchase order with all the agreed specifications (model, material, width, gold color, production time, delivery method, payment method, etc.).

We start working after you confirm by signing the contract and the purchase order.

We let you know when the wedding bands are ready, and we send them to you. In case any adjustments are necessary, you can send them back; we make the adjustments and send them back to you.

 

  • How long does production take for a pair of wedding bands after submitting an order?

 

Production time for wedding bands is 25 working days. We start counting when all the details are confirmed (size and all the other required information).

 

  • Can you customize the wedding bands available on your website?

 

Yes, we can customize the size, width, etc., of the wedding bands available on our website.

 

  • Can I return a pair of wedding bands?

 

Unfortunately, no, because each pair of wedding bands is custom-made to your size and specifications.

 

  • Can you resize wedding bands?

 

Yes, we can resize most of the wedding bands on our website. If this is not the case, we will let you know.

 

  • Do you engrave wedding bands?

 

The answer is yes. We would gladly engrave the inside part of your wedding bands. We do not charge extra for this service.

 

  • Can we pay for the wedding rings with gold?

 

Yes. You have to bring the gold to our studio in Bucharest, where we will analyze it, weigh it, and fill in a release and receipt report.

We only accept the weight of the wedding bands + 20% processing loss.

The gold price depends on the stock market price and the exchange rate.

The value of the gold you send will be deducted from the price of the wedding rings, available on the website.

Payment can be made only by bank transfer, according to the invoice we will issue.

 

  • How do we pay for the wedding rings?

 

If you place the order online, these are the available payment methods:

Card: Accepted cards: Maestro/VISA/Mastercard. The transfer of bank details and personal information is completely secured.

Bank transfer: After you submit the order, you will receive the invoice with all the payment details.

Gift voucher: If you have one or more Contemporia gift vouchers, you can use them to pay for the order placed on our website, in part or whole.

In installments, with cards issued by : Credit Europe Bank, Banca Transilvania, Garanti Bank, Alpha Bank, BRD Finance.

If you come to our studio to place an order, you can pay by bank transfer in two installments – an advance upon confirming the order and the difference after delivery. The advance payment is a minimum of 10% of the price and is non-refundable.

 

  • Do you offer a warranty for the wedding bands?

 

Yes. The jewelry is accompanied by an authenticity certificate, stating the material’s quality and confirming they were created in the Contemporia studio.

The wedding bands’ warranty is three years for any non-conformity issue at the moment of the sale. The warranty also covers cleaning services, rhodium replating, and size updates.

Custom jewelry and one of a kind pieces

 

  • What does a piece of custom jewelry mean?

 

By “custom jewelry,” we mean any jewelry piece customized to your specification starting from a model available on our website.

For example, it might mean a piece available on our website with a different stone than the standard ones. Another example is a piece from our portfolio created from a different material than the jewelry on our website.

 

  • What does an order-based piece mean?

 

We consider “order-based pieces” those jewelry pieces created from scratch, based on your specifications and our suggestions.

An “order-based piece” does not mean manufacturing a jewelry piece from image references.

You are free to send us images to explain better the direction you envision, your likes and dislikes.

We reserve the right to produce an order-based piece and offer it as part of our portfolio.

 

  • What does a one-of-a-kind piece mean?

 

A “one-of-a-kind piece” is a piece we create on order, from scratch, based on your specifications and our suggestions. We will not manufacture these pieces a second time.

 

  • How can I order a custom or order-based piece?

 

The first step is to let us know what kind of piece you have in mind, if it should include a stone or a symbol, when you need it, and what is the ideal budget.

Please send us these details by email (hello@contemporia.ro), ), over the phone (+40 746 175 826), or visit us at our studio (with an appointment).

We will use the details we agree on to sketch or create the piece in 3D.

If you are happy with it, we start working on your jewelry.

 

  • How long does it take to manufacture a custom/order-based piece?

 

Production time for a custom/order-based piece varies depending on how complex the jewelry is and the materials needed. For example, if you want a stone we do not have in stock, we have to take into account its delivery time, as well.

A custom project could require several iterations, both in the sketching phase and in the production phase, to make sure you get the piece you’ve been dreaming about.

As an approximation, a custom order can take up to 30 working days. If you have a tighter deadline, please call us (+40 746 175 826) or email us (hello@contemporia.ro), and we will let you know if we can make it.

 

  • How can I pay for a custom or order-based piece?

 

You can pay for a custom/order-based piece via bank transfer, in 2 installments, based on the invoices we will issue for you.

The advance is a minimum of 10% of the project price, due when confirming the order, and is non-refundable.

The rest is due when the piece is done, before shipment or pick-up.

 

  • Can I return a custom or order-based piece?

 

Jewelry created based on your specifications or highly customized pieces cannot be returned according to current regulations.

  • No products in the cart.